Granary Privacy Policy

Effective July 15, 2026

Granary is an inventory forecasting and restock planning app for Shopify merchants. This policy describes what data Granary collects from your store, how it is used, and how it is deleted. The short version: we collect the minimum sales and inventory data needed to forecast your demand, we never collect your customers' personal information, and everything is deleted when you uninstall.

What we collect

When you install Granary, it syncs the following from your store:

Products and variants: titles, SKUs, vendors, prices, and status.
Inventory levels and locations: how many units are available at each of your locations.
Order records: order dates, statuses, and line items (which products sold, in what quantity, at what price). We request access to your full order history because seasonal forecasting requires roughly two years of sales data.

Granary also stores data you provide directly in the app:

Supplier lead times you enter for reorder planning.
Bug reports you choose to submit, including an optional contact email if you want a reply.

From your sales history, Granary computes and stores derived data: daily demand aggregates, demand forecasts, and forecast accuracy metrics for your store.

To operate your login session, Granary receives basic account information about the staff member using the app (name and email) from Shopify. This is used only to run the session and is deleted with the session.

What we do not collect

Granary does not collect or store any personal information about your customers. When order data is synced, customer names, email addresses, phone numbers, shipping addresses, and billing details are not read and are never written to our database. Order records are stored as anonymous sales events: what sold, when, and how much.

How we use your data

To classify each product's demand pattern and generate forecasts.
To compute reorder suggestions, days of cover, and stockout projections.
To measure and show you the accuracy of our own forecasts.
To determine your plan tier by SKU count and bill through Shopify's Billing API.
To respond to bug reports and support requests.

We do not sell your data, share it with advertisers, or use it for anything other than operating Granary for your store. Your sales data is never used to train models for other merchants.

Storage and security

Data is stored on managed cloud infrastructure. It is encrypted in transit (TLS) and at rest. Access is limited to the app itself and to the developer for operating and supporting the service.

Retention and deletion

Your data is retained only while Granary is installed. When you uninstall the app, all of your store's data (products, inventory, orders, demand history, forecasts, suppliers, and bug reports) is deleted automatically. Shopify additionally sends a redaction request 48 hours after uninstall, and Granary honors it by purging any remaining records for your store.

GDPR and privacy requests

Granary implements Shopify's mandatory privacy webhooks. Because we store no customer personal information, customer data requests and customer redaction requests are acknowledged with nothing to return or erase. Store redaction requests delete all remaining store data as described above. If you have a privacy question or request, contact us at the address below.

Changes to this policy

If this policy changes in a way that affects what data is collected or how it is used, the effective date above will be updated and significant changes will be noted in the app.

Contact

Questions about this policy or your data: noctispeak@gmail.com